Complaints
I am committed to providing a high-quality legal service. If something has gone wrong or you are unhappy with the service you have received, I want to know about it so I can try to put it right.
Raising a Complaint With Me
In the first instance, please contact me directly:
Geoffrey Caesar
Email: geoffrey@geoffreycaesar.co.uk
I will acknowledge your complaint within five working days and aim to resolve the matter as quickly as possible. If I need more time to look into the issue, I will let you know and keep you updated on progress. I will provide a full written response within 28 days of receiving your complaint. If, for any reason, the matter requires further investigation, I will let you know the revised timescale.
If You Are Not Satisfied with My Response
If you are not satisfied with how I have handled your complaint, you may refer the matter to the following bodies:
The Legal Ombudsman (LeO) — The Legal Ombudsman is an independent body set up to deal with complaints about the service provided by legal professionals in England and Wales. You must normally refer your complaint to the Legal Ombudsman within six months of receiving my final written response. The Legal Ombudsman also has time limits for bringing a complaint, which are available on their website.
Contact the Legal Ombudsman:
Website: www.legalombudsman.org.uk
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
The Solicitors Regulation Authority (SRA) — The SRA is the regulator of solicitors in England and Wales. If you believe I have breached the SRA’s rules of professional conduct (as distinct from being unhappy with the quality of service), you may report the matter to the SRA.
Contact the SRA:
Website: www.sra.org.uk/consumers/problems/report-solicitor/
Telephone: 0370 606 2555
Please raise any concerns with me first. Both the Legal Ombudsman and the SRA will normally expect you to have tried to resolve the issue directly with me before they become involved.