A service level agreement setting out measurable performance standards, response times, and remedies for a services relationship. Can be used as a standalone document or as a schedule to your MSA.
What’s included:
• A consultation to understand the service being provided and the performance metrics that matter.
• Drafting of an SLA covering service levels, KPIs, response times, escalation procedures, reporting, credits, and remedies for underperformance.
• One round of revisions based on your feedback.
• Final version ready to use.
What’s not included:
• The underlying services agreement (see MSA or Contract Drafting).
• Negotiation with the other party beyond the scope described above.
Tax advice (including VAT, corporation tax, income tax, capital gains tax, and stamp duty). If specialist tax advice is needed, I can recommend a suitable accountant or tax adviser.
A service level agreement setting out measurable performance standards, response times, and remedies for a services relationship. Can be used as a standalone document or as a schedule to your MSA.
What’s included:
• A consultation to understand the service being provided and the performance metrics that matter.
• Drafting of an SLA covering service levels, KPIs, response times, escalation procedures, reporting, credits, and remedies for underperformance.
• One round of revisions based on your feedback.
• Final version ready to use.
What’s not included:
• The underlying services agreement (see MSA or Contract Drafting).
• Negotiation with the other party beyond the scope described above.
Tax advice (including VAT, corporation tax, income tax, capital gains tax, and stamp duty). If specialist tax advice is needed, I can recommend a suitable accountant or tax adviser.