An agreement for outsourced IT support or managed services, covering a standard two-party arrangement with a single service scope. Suitable for businesses outsourcing IT support to a managed services provider, or MSPs putting a standard contract in place.
What's included
- A consultation to understand the services, service levels, and commercial arrangement.
- Drafting of a managed services agreement covering scope of services, service levels and KPIs, response and resolution times, escalation, change management, data security, business continuity, fees, term, termination, and exit provisions (including data handover).
- One round of revisions based on your feedback.
- Final version ready to use.
What's not included
- Agreements covering multiple service lines with different SLAs (I can quote separately).
- Procurement or tender documentation.
- Negotiation with the other party beyond the scope described above.
- Tax advice (including VAT, corporation tax, income tax, capital gains tax, and stamp duty).
An agreement for outsourced IT support or managed services, covering a standard two-party arrangement with a single service scope. Suitable for businesses outsourcing IT support to a managed services provider, or MSPs putting a standard contract in place.
What's included
- A consultation to understand the services, service levels, and commercial arrangement.
- Drafting of a managed services agreement covering scope of services, service levels and KPIs, response and resolution times, escalation, change management, data security, business continuity, fees, term, termination, and exit provisions (including data handover).
- One round of revisions based on your feedback.
- Final version ready to use.
What's not included
- Agreements covering multiple service lines with different SLAs (I can quote separately).
- Procurement or tender documentation.
- Negotiation with the other party beyond the scope described above.
- Tax advice (including VAT, corporation tax, income tax, capital gains tax, and stamp duty).